Refund policy

Return & Refund Policy

At Distinktive Image, all spirit wear is custom produced specifically for each order. Because of the custom nature of these products, all sales are final.

Returns & Exchanges

We do not accept returns, refunds, or exchanges for:

• Incorrect size ordered by the customer
• Color preference or change of mind
• Buyer’s remorse
• Custom or spirit wear apparel purchased through our online stores

Please review all product details and sizing information carefully before placing your order.

Manufacturer Defects

If you believe your item has a material or manufacturing defect, we will gladly review your claim.

To qualify for an exchange:

• You must notify us within 7 days of delivery.
• The item must not have been worn, washed, or altered.
• You must provide clear photographs of the defect before the item has been worn.
• Our team will review the photos to determine whether the issue is a manufacturer defect.

If approved, we will replace the defective item with the same size, color, and design. Refunds will not be issued for approved manufacturer defects.

Contact Us

To report a potential manufacturer defect, please contact our customer service team with your order number and photographs of the item. We will respond as quickly as possible with next steps